If your product arrives with a manufacturing defect or damage, you are entitled to a complimentary replacement device within 365 days of delivery.
What we need
Clear photo or video evidence showing the issue. Video should show the product being used as instructed, including any additional products such as an oil-free gel or serum.
What this does not cover
User damage - including water damage, dropping the device, or other user-caused damage.
Refunds are not available under this policy; the remedy is a replacement. Reimbursement or replacement cannot be requested more than 365 days after delivery.
Send your request to support@botaniqueparis.com.