Stop using the product.
If you are experiencing ongoing discomfort or irritation, consult a healthcare professional. If symptoms feel severe or are getting worse, seek medical attention.
Before you start, patch test
Our formulas are generally well tolerated, but we recommend testing a small patch of skin before full application. A reaction can happen because of sensitive skin or an individual response to one of the ingredients.
Then get in touch
Contact us at support@botaniqueparis.com. It helps if you can tell us:
- What you experienced, and when it started
- Which product you were using, and how often
- Whether you have a history of skin sensitivity or allergies
We will work with you on a resolution, and your feedback genuinely helps us improve.