There are a few reasons this can happen:
- A typo in the email address entered at checkout.
- It went to spam, junk, or promotions. Search for support@botaniqueparis.com and mark it as Not Spam.
- The order was held before confirmation. This can happen with special characters in a personalisation, a special request, an address error, or similar.
Please allow 24 hours for the order to process and for our team to release it to confirmed status.
If you still cannot find your confirmation after 24 hours, contact us and we will resend it.