We ship to most countries worldwide.
Processing and delivery
Orders usually ship within 1-2 days of being placed. Delivery time is shown at checkout and depends on your region and the weight of your order. Shipping cost is calculated from your delivery address and order weight, and is non-refundable, as it is collected directly by the courier.
You can upgrade your shipping at checkout for an additional fee. Shipping upgrade fees are non-refundable.
Delays
We aim to deliver within the timeframe shown at checkout, but we cannot guarantee it. We rely on third-party couriers, and we cannot accept liability for out-of-pocket or other costs resulting from delayed delivery. This includes delays caused by customs processing, weather, labour disruption, courier error, strikes, or holiday congestion.
Address errors
We are not responsible if a package cannot be delivered because the destination information was missing, incomplete, or incorrect, and we do not refund packages returned to sender. Please check your shipping details carefully at checkout.
If you notice a mistake in your address, email support@botaniqueparis.com as soon as possible. If the package has already shipped, a reshipment fee applies.
If a courier fails to deliver correctly, or tracking shows the order arrived incomplete, we will reship the order.
Botanique Paris is operated by Brale Brands, 177 E Colorado Blvd, Pasadena, CA 91105.