This is almost always a contact issue, not a fault. The microcurrent only travels where the pads touch your skin through a layer of conductive cream or gel. Try these steps in order:
- Charge fully. Charge until the indicator light turns green.
- Add more cream. Apply a thin, even layer under both eyes. Dry patches on one side are the most common cause.
- Check the fit. Both pads should rest flat on the upper cheek, just below the eye bags. Adjust the glasses so neither side lifts away.
- Turn up the intensity. Start low, then raise it one level at a time until you feel a light tingle on both sides.
A gentle tingle or small twitch is normal.
If one side still feels nothing after all four steps, email us at support@botaniqueparis.com with a short video of the device turned on, and we'll help you further.